Shipping & Delivery
How long does shipping take?
Shipping typically takes 3 working days within Singapore and 7 to 10 working days for international orders.
Do you ship internationally?
Yes, currently we ship to Malaysia. International delivery times vary by location, typically 7-14 business days. Customs fees may apply and are the responsibility of the customer.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email.
What should I do if my package is delayed or lost?
Please track your package using the provided tracking number. If there's no movement for 7+ days past estimated delivery, reach out to us. We'll investigate with our courier and determine next steps - which may include replacement or refund depending on the shipping insurance outcome.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $80 for local orders.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, contact us immediately and we'll update the address. Once shipped, we cannot modify the delivery address.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), and Google Pay.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of purchase. Please contact us immediately. Once an order is processed, we cannot make changes.
Do you offer gift packaging?
All our jewelry comes beautifully packaged, however we do not offer wrapping services.
Can I use multiple discount codes?
Only one discount code can be applied per order. Codes cannot be combined with other promotions unless specified.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn items in original condition with all tags and packaging.
How do I initiate a return?
Email us at support@tulledainty.com together with your name, receipt or proof of purchase and order number for verification. We will provide return instructions and shipping will be borne by the customer.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your returned item. The refund will be credited to your original payment method.
The entire refund process may take up to 60 business days (or more) to be concluded, depending on payment merchant and bank processing time.
Can I exchange an item?
Yes! We're happy to exchange items for a different size, color, or style within 14 days. Contact us at support@tulledainty.com to arrange an exchange.
What if I receive a defective item?
We inspect all jewelry before shipping, but if you receive a defective item, contact us at support@tulledainty.com immediately with photos. We'll review your case within 24 hours and determine the best way forward. Each situation is unique, and we'll work to find a fair solution.
Product Information
What materials are your jewelry made from?
Our jewelry is crafted from S925 silver with Rhodium-plating. Each product page lists specific materials and gemstone information.
Is your jewelry hypoallergenic?
Yes, our pieces are made from hypoallergenic materials suitable for sensitive skin. All metals are nickel-free.
How do I know my ring size?
Visit our Ring Size Guide for measuring instructions.
What are cubic zirconia stones?
Cubic zirconia (CZ) is a lab-created gemstone known for its brilliant sparkle and durability. We use only 5A grade cubic zirconia - the highest quality available
What does "5A grade" mean?
5A is the highest grade of cubic zirconia, representing superior quality in cut, clarity, and brilliance. Our 5A stones feature flawless clarity, precise cuts, and maximum sparkle that rivals fine gemstones.
Will the cubic zirconia lose its sparkle over time?
With proper care, 5A cubic zirconia maintains its brilliance for years. Clean regularly with a soft cloth and mild soap to keep your stones sparkling like new.
Warranty & Repairs
Do you offer a warranty?
Yes, all our jewelry comes with a 1-month complementary warranty covering manufacturing defects. Normal wear and tear, loss, or damage from misuse is not covered.
Do you offer repair services?
Unfortunately, we do not offer repairs for wear and tear damage, and a replacement item will need to be purchased.
Can you resize my ring?
We don't offer ring resizing services at this time. We recommend visiting a local jeweler if resizing is needed. To ensure the perfect fit from the start, please refer to our Ring Size Guide before ordering.